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I manage and grow high-value client relationships, improving retention, satisfaction, and long-term revenue through structured account management systems.
Client Onboarding System
Structured onboarding process to set expectations and improve early retention.
Relationship Management Plan
Ongoing engagement strategy for key accounts.
Reporting & Performance Reviews
Regular reports covering usage, results, and opportunities for growth.
Renewal & Upsell Strategy
Plans and scripts to maximise contract renewals and lifetime value.
Stakeholder Communication Framework
Clear communication processes for internal and external teams.
I manage and grow high-value client relationships, improving retention, satisfaction, and long-term revenue through structured account management systems.
Client Onboarding System
Structured onboarding process to set expectations and improve early retention.
Relationship Management Plan
Ongoing engagement strategy for key accounts.
Reporting & Performance Reviews
Regular reports covering usage, results, and opportunities for growth.
Renewal & Upsell Strategy
Plans and scripts to maximise contract renewals and lifetime value.
Stakeholder Communication Framework
Clear communication processes for internal and external teams.